Frequently Asked Questions

NovaStream includes 24,000+ live channels and 120,000+ VODs. The lineup spans US, UK, Canadian, European, Latin American, Arabic, Asian, and African networks across news, sports, entertainment, kids, lifestyle, documentary, music, and religious genres. The on-demand catalogue refreshes daily.

IPTV technology itself is legal. The legality of specific content streams varies by jurisdiction. Users are responsible for ensuring they have the right to view content in their location. NovaStream does not host or stream any copyrighted content — we provide credentials that work with third-party content streams.

IPTV (Internet Protocol Television) streams live TV channels and on-demand video over the internet instead of traditional cable or satellite. NovaStream delivers credentials (M3U playlist or Xtream Codes) that you enter into a compatible player app. The player connects to content streams using those credentials.

Any app that accepts M3U or Xtream Codes credentials works — including TiviMate, IPTV Smarters Pro, OTT Navigator, GSE Smart IPTV, iPlayTV, XCIPTV, VLC, Kodi, and Perfect Player. We don't require any proprietary app.

Yes — a full 24-hour free trial with no credit card required. You get access to all 24,000+ channels and 120,000+ VOD titles. Activate in under 3 minutes via WhatsApp. No auto-charge when the trial ends.

Message us on WhatsApp saying "free trial." We'll activate your credentials within 3 minutes. No forms, no credit card, no email signup required.

Yes. The trial gives you full access to every channel including 4K streams — identical to the paid service. We recommend testing during peak hours (7–10pm) to evaluate performance under server load.

The credentials stop working automatically. There is no auto-charge, no billing profile created, nothing to cancel. If you'd like to subscribe after the trial, message us on WhatsApp.

Plans start at $16/month (billed monthly). The best value is the 12-month plan at $90 total — $7.50/month, saving 50% vs monthly billing. All plans include the same full channel lineup.

Credit/debit cards, Apple Pay, Google Pay, PayPal, and cryptocurrency (Bitcoin, Ethereum, USDT). All payments are processed securely. No card details are stored after the transaction.

No hidden fees, no contracts. The price you see is the price you pay — no equipment rental, no regional sports surcharges, no auto-renewal without your consent.

Yes — 7-day money-back guarantee on all plans. Contact us on WhatsApp or email within the first 7 days for a full refund, no questions asked.

NovaStream is compatible with Amazon Firestick, Android TV Boxes, Apple TV, Smart TVs (Samsung, LG, Sony), Smartphones (iOS & Android), Tablets, Windows and macOS computers, and MAG Boxes. Any device that supports a standard IPTV player works.

Every plan includes 2 simultaneous connections — you can watch on two different devices at the same time. You can install and configure the service on as many devices as you own; you can just only stream on 2 at once.

For HD streaming (720p/1080p), 10 Mbps is sufficient. For 4K/UHD, we recommend 25–50 Mbps. A wired Ethernet connection is recommended for 4K reliability, though modern Wi-Fi handles it fine.

Yes. Samsung Tizen and LG webOS Smart TVs support IPTV natively through apps like Smart IPTV and SS IPTV. See our setup guides for detailed instructions.

Buffering is usually caused by your local network, not the IPTV server. Try: (1) switch to a wired Ethernet connection, (2) run a speed test on your streaming device, (3) clear your IPTV app cache, (4) switch to a different server URL. If issues persist, contact our WhatsApp support — we can check your server allocation.

An M3U playlist is a text file containing a list of URLs pointing to video streams — one per channel. Most IPTV apps accept an M3U URL or file as the input for your channel list. NovaStream provides your M3U URL via WhatsApp after subscription.

Xtream Codes is an IPTV credential format using a server address, username, and password. It's the most reliable format for IPTV apps like TiviMate and IPTV Smarters Pro. NovaStream provides both M3U and Xtream Codes credentials.

Yes, if your IPTV player supports recording — TiviMate Premium and Kodi with PVR both support this feature. You'll need sufficient local storage on your device. The record feature works by capturing the live stream to a file.