1. Information We Collect
We collect information you provide directly to us, such as your email address and payment information when you subscribe to our service. We also collect usage data including IP addresses, device identifiers, and streaming activity to improve our service quality and prevent abuse.
2. How We Use Your Information
We use your information to process payments, deliver your IPTV credentials via WhatsApp, provide customer support, send service-related communications, and improve our service. We do not sell your personal information to third parties.
3. Data Retention
We retain your account information for as long as your subscription is active and for a reasonable period thereafter. Payment records are retained as required by applicable financial regulations. You may request deletion of your data by contacting us at support@novastream.tv.
4. Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All payment processing is handled by PCI-compliant payment processors — we do not store your card details.
5. Contact
For privacy-related inquiries, contact us at support@novastream.tv or via WhatsApp. We will respond within 48 hours.
Questions? Contact us at legal@novastream.tv or via WhatsApp support.